Terms & Conditions

Welcome to Drezle.lk. These Terms and Conditions govern your use of our website and the purchase of our handcrafted chocolate products. By accessing or using our website, you agree to follow these terms. Please read them carefully before placing any order.

Use of the Website

1. You must be at least 18 years old to browse, register, or make purchases on this website.
2. You are responsible for keeping your account information (such as email and password) confidential.
3. You agree to provide correct and updated information during checkout or registration.
4. You may not use this website for illegal, harmful, or unauthorized purposes.

Product Information and Pricing

1. We aim to give accurate details about all Drezle products, including images, ingredients, and pricing. However, we do not guarantee complete accuracy at all times.
2. Prices are subject to change without notice. Offers and discounts are valid only for the specified time and may have special conditions.

Orders and Payments

1. When you place an order on Drezle.lk, you are making an offer to purchase the selected product(s).
2. We reserve the right to cancel or decline any order for reasons such as low stock, incorrect pricing, or suspected fraud.
3. You agree to provide valid payment details and authorize us to charge the full amount, including delivery and taxes.
4. We use trusted third-party payment services to securely handle your transactions. Your card information is not stored on our system.

Shipping and Delivery

1. We do our best to deliver your orders quickly and safely islandwide.
2. Delivery times are estimated at 3–5 working days, depending on your location and order volume. Delays may happen due to weather, transport, or courier issues.

Returns and Refunds

Returns are accepted only under certain conditions. Please refer to our Refund & Return Policy for full details regarding product issues, replacements, or refunds.

Intellectual Property

1. All content on Drezle.lk (including text, product images, designs, logo, and graphics) is protected by copyright and trademark law.
2. You may not copy, reuse, or change any of our content without written permission from us.

Limitation of Liability

1. Drezle, its team, or partners will not be responsible for any indirect or direct damages related to the use of this website or our products.
2. We do not give any guarantees beyond what is stated about our product quality, shipping, or experience.

Changes to Terms

We may update or change these Terms and Conditions at any time. It’s your responsibility to check this page for updates. Continued use of our website means you accept any changes made.

Contact Us

If you have any questions about these Terms and Conditions, feel free to reach out:

Email: info@drezle.lk
WhatsApp/Call: (076) 289 3837
Website: www.drezle.lk

Thank you for choosing Drezle – Handcrafted Chocolates, Made to Melt Hearts.